A Framework of Trust and Reliability

GO Courier Couriers Pvt. Ltd. operates the website https://GO Courier.in/, providing services to its users.

We value the privacy of our users and are committed to protecting their personal information. The data collected through this website is used for marketing purposes, service improvement, enhancing website content, resolving complaints, and providing timely updates.

By using our services, you agree to the terms and conditions outlined in this policy. We do not share your information except as described herein.

Data Captured

To provide a better user experience and facilitate partnerships, we may collect:

• Name
• Phone number
• Postal address

This information helps us identify users, respond to queries, and resolve complaints.

Data Captured by Mobile Application

• Name
• Contact details (including email address)
• Approximate location data

Use of Collected Information

• Internal record keeping
• Improving products and services
• Sending promotional emails and updates
• Conducting market research
• Customizing user experience
• Customer surveys and offers

No Compulsion to Provide Information

Providing personal information is completely voluntary. Users share their information with full consent and willingness.

Franchisees & Service Providers

We may engage third-party partners to:

• Facilitate first-mile and last-mile delivery
• Provide services on our behalf
• Analyze service usage

These partners may access necessary information but are obligated not to misuse or disclose it.

Security & External Links

GO Courier is not responsible for the privacy practices of external websites linked from our platform. Users are advised to review the policies of such websites independently.

Changes to Privacy Policy

Our policies may be updated periodically. Users are encouraged to review them regularly. Changes become effective once posted on the website.

Spam Mail (Fraudulent Email Warning)

You may receive fraudulent emails with subjects like:

• Urgent Delivery
• Email Confirmation
• Promotion Gifts
• Shipping Confirmation
• Verify Identity

Important Guidelines:

• Do not open suspicious emails
• Do not click on attachments
• Delete immediately or report to IT/Vigilance team

GO Courier never requests payment or personal information via email.

Protection Against Phishing

• Stay calm and avoid urgency traps
• Verify sender identity
• Check email address and URLs carefully
• Enable multi-factor authentication
• Analyze message tone and content
• Ask questions before responding

Grievance Officer

For any complaints or concerns, users can contact the designated grievance officer.